Seeking a talented communicator with a keen eye for numbers and a passion for fashion!
Focus: Key Accounts & Specialty Retail
We’d love to welcome you as
Customer Service Representative with a focus on Key Account Management (m/f/d)
to our RAGMAN team in Waldshut.
Since 1980, RAGMAN has enjoyed a steady track record of success as one of the leading suppliers of knitwear. The foundation of our success is close, trusting collaboration—with our employees, suppliers, and retail partners.
We are a small, dynamic company in the fashion industry based in Waldshut. We combine a passion for design with professional service. To strengthen our team, we are looking for a highly communicative individual who will not only support our customers but also actively contribute to their success.
Your Responsibilities – Where Service Meets Analysis
- Customer Support: You’ll be the primary point of contact for our key account partners as well as national and international specialty retailers.
- In-House Sales: You’ll manage the entire order processing workflow—from order entry and monitoring delivery dates to automatic restocking.
- Shelf Space Management & Analysis: For our key accounts, you’ll oversee and evaluate shelf space data. You’ll analyze sales figures and, in close collaboration with our agents, identify opportunities for optimization.
- International Support: You will handle correspondence and phone calls confidently in both German and English.
- Complaint Management: You’ll find confident and customer-focused solutions even in difficult situations.
- Liaison Role: You’ll work closely with our sales team and executive management.
What You Bring to the Table
- Education: High school diploma (preferred) and a completed business apprenticeship.
- Professional Experience: You have at least 3 years of experience in customer service or internal sales.
- Analytical Skills: You enjoy working with data and have a deep understanding of key retail metrics (sales per square foot, sell-through rates, etc.).
- Language Skills: Very good German and English skills are essential due to our international focus.
- Soft Skills: You have strong organizational skills, work with precision, and maintain a positive attitude even during peak season
- Proficiency with Excel and Pivot Tables
Why We’re a Good Fit for You
- Culture: A close-knit team, flat hierarchies, the opportunity to contribute your own ideas, and an inspiring work environment in the fashion industry.
- Responsibility: A diverse role in which you’ll have a direct impact on the success of our key accounts.
- Stability: A permanent employment contract at an owner-managed company.
- Exciting Industry: Insights into the world of fashion and international business relationships.
- Performance-based compensation
- Up to 30 days of vacation
- Regular working hours (Monday through Friday)
- Attractive benefits such as:
o Company pension plan
o Employee discount
o Regular employee and customer events - Individual, hands-on training opportunities
Does this sound like you?
Then we look forward to getting to know you. Become part of an innovative, down-to-earth company—with a passion for textiles, people, and teamwork.