As one of the leading suppliers of protective clothing, equipment, and medical supplies for aid organizations and emergency services in German-speaking countries, we have been operating successfully in the market for over 25 years.
Providing technical guidance and support to our team in order processing
Coordinating workflows and monitoring task completion
Assisting with order entry and order processing
Handling returns and complaints
Providing customer service via phone and email
Ensuring a high level of service and process quality
Participating in customer events
Working closely with Sales, Purchasing, and Logistics
Successfully completed business apprenticeship or comparable qualification
Professional experience in order processing, customer service, or internal sales
Ideally, some experience in managing staff
Proficiency with ERP systems and standard MS Office applications
Strong customer and service orientation
Ability to work in a team, assertiveness, and strong communication skills
Structured, independent, and solution-oriented approach to work
High level of initiative and a strong sense of responsibility
Benefits
A varied and responsible position
Technical leadership responsibilities within a motivated team
Flexible work hours
Option to work from home after the onboarding period
Attractive compensation and benefits
Company pension plan
Opportunities for personal and professional development
Modern work environment with an open corporate culture