Looking for a talented communicator with a good head for figures and a passion for fashion!
Focus: Key Account & Specialty Retail
We would like to welcome you as
Customer Service / Internal Sales Specialist (m/f/d)
to our RAGMAN team in Waldshut.
RAGMAN has been writing a continuous success story since 1980 as one of the leading suppliers of knitwear. The basis of our success is a close, trusting cooperation - with our employees, suppliers and retail partners.
We are a small, fine company in the fashion industry in Waldshut. We combine a passion for design with professional service. To strengthen our team, we are looking for a strong communicator who not only looks after our customers, but actively helps to shape their success.
Your tasks - where service meets analysis
- Customer service: You are the central point of contact for our key account partners as well as national and international specialist retailers.
- Internal sales: You manage the entire order processing process - from order entry and monitoring delivery dates to automatic replenishment
- Space management & analysis: You will be responsible for monitoring and evaluating space data for our key accounts. You will analyze sales figures and derive optimization potential in close cooperation with our agents.
- International support: You will conduct correspondence and telephone calls confidently in German and English.
- Complaint management: You find confident and customer-oriented solutions even in difficult situations.
- Interface function: You work closely with our sales department and the management.
What you bring with you
- Education: Secondary school leaving certificate (desirable) and a completed commercial apprenticeship.
- Professional experience: You have at least 3 years of experience in customer service or internal sales.
- Analytical affinity: You enjoy working with data and have a deep understanding of key figures in retail (area productivity, sell-through rates, etc.).
- Language skills: Very good German and English skills are mandatory due to our international focus.
- Soft Skills: You are an organizational talent, work precisely and maintain your positive charisma even during peak season
- Confident with Excel, Pivot
Why we are a good fit for you
- Culture: A friendly team, flat hierarchies, the opportunity to contribute your own ideas and an inspiring working environment in the fashion industry.
- Responsibility: A varied role in which you have a direct influence on the success of our key accounts.
- Stability: A permanent employment contract in an owner-managed company.
- Exciting industry: Insights into the world of fashion and international business relationships.
- Performance-related remuneration
- up to 30 days vacation
- Regulated working hours (Monday to Friday)
- Attractive additional benefits such as:
o Company pension scheme
o Employee discount
o Regular employee and customer events - Individual, practice-oriented further training opportunities
Does this sound like you?
Then we look forward to getting to know you. Become part of an innovative, down-to-earth company - with a heart for textiles, people and cooperation.